BRIM DOMAIN Hats & Accessories

Refund & Return Policy

Effective Date: September 2026

At Brim Domain, we want every customer to be satisfied with their purchase. Because we offer both ready-made products and customized services, our refund and return policy varies depending on the type of product or service purchased.

1. Regular Merchandise

Eligible merchandise, including blank hats, skull caps, bandanas, hat pins, charms, patches, and other non-custom accessories, may be returned within 14 days of purchase.

To qualify for a return:

• The item must be unused and in original condition.

• The item must not show signs of wear, washing, damage, or alteration.

• Original packaging should be included when applicable.

• Proof of purchase may be required.

Approved refunds will be issued to the original payment method.

2. Hats & Apparel

Unworn hats and apparel may be returned or exchanged within 14 days of purchase.

Items that have been worn, washed, damaged, stained, altered, or customized after purchase may not be eligible for a refund or exchange.

3. Custom & Personalized Products

Because custom products are made specifically for the customer, customized hats, apparel, embroidery, DTF transfers, custom patches, and personalized designs are generally non-refundable once production has begun.

If Brim Domain makes an error in producing the approved design, we will work with the customer to correct or replace the item.

Customers are responsible for reviewing and approving their design before production.

4. Clearance & Final Sale Items

Items marked FINAL SALE, clearance, or otherwise identified as non-returnable are not eligible for refunds or exchanges unless the product arrives defective or Brim Domain made an error with the order.

5. Hat Cleaning & Restoration Services

Hat cleaning and restoration services are non-refundable once the service has been completed.

If a customer believes the service was not completed properly, they should contact Brim Domain within 48 hours of receiving the hat.

Brim Domain will review the issue and, when appropriate, may offer a complimentary correction or additional service.

Because hats can vary significantly in age, material, construction, stains, and condition, Brim Domain cannot guarantee that every stain, discoloration, crease, odor, or structural issue can be completely removed.

6. Damaged or Incorrect Items

If you receive an item that is:

• Damaged upon arrival

• Defective

• The wrong product

• The wrong size due to a Brim Domain fulfillment error

• Significantly different from the approved custom design

Please contact us within 48 hours of receiving the order.

Photos may be requested to help us evaluate the issue.

If the issue is determined to be a Brim Domain error, we may provide a replacement, correction, store credit, or refund.

7. Shipping & Return Costs

Unless the return is the result of a Brim Domain error or defective product, the customer may be responsible for return shipping costs.

Original shipping charges are generally non-refundable.

For approved defective or incorrect orders, Brim Domain may provide return shipping instructions.

8. Refund Processing

Once an approved return is received and inspected, Brim Domain will notify the customer of the refund decision.

Approved refunds will be returned to the original payment method. Processing times may vary depending on the customer's bank or payment provider.

9. Exchanges

Eligible merchandise may be exchanged for another available item of equal or lesser value.

If the replacement item costs more, the customer will be responsible for paying the difference.

If the replacement item costs less, the difference may be issued as store credit or refunded at Brim Domain's discretion.

10. Store Credit

Brim Domain may offer store credit instead of a refund in certain situations, particularly for eligible exchanges, promotional purchases, or products where a refund to the original payment method is not available.

11. Returns Without Proof of Purchase

Brim Domain reserves the right to refuse returns when proof of purchase cannot be verified.

12. Policy Exceptions

Brim Domain reserves the right to evaluate unusual circumstances on a case-by-case basis.

Nothing in this policy is intended to limit any rights provided to customers under applicable California or federal law.

13. How to Request a Return or Refund

To request a return, refund, exchange, or correction, contact Brim Domain with:

• Customer name

• Order number or proof of purchase

• Date of purchase

• Description of the issue

• Photos, when applicable

Brim Domain
Email: brimdomain@gmail.com
Website: shopbrimdomain.com

Customer Agreement

By purchasing from Brim Domain, the customer acknowledges that they have had the opportunity to review this Refund & Return Policy before completing their purchase.

Brim Domain — Built for the Brim.