Refund policy

Beyond the Brim – Refund, Store Credit & Exchange Policy

At Beyond the Brim, we take pride in providing premium hats, apparel, and accessories. We want every customer to be satisfied with their purchase. If you are not completely satisfied, we offer the following return options.

14-Day Return Period

Customers may request a return, exchange, or store credit within 14 calendar days of the original purchase date or delivery date for online orders.

Proof of purchase (receipt, order confirmation, or gift receipt) is required.

Refund Policy

Refunds are available only if all of the following conditions are met:

  • Item is returned within 14 days.

  • Item is in new, unworn, and unused condition.

  • Original tags and packaging are attached.

  • Item is free from stains, odors, pet hair, smoke, makeup, sweat, or damage.

  • The item has not been customized or altered.

Approved refunds will be issued to the original form of payment.

Please allow 5–10 business days for the refund to appear, depending on your financial institution.

Store Credit Policy

If an item does not qualify for a refund but is still eligible for return, Beyond the Brim may issue store credit at management's discretion.

Store credit:

  • Never expires.

  • Can be used toward any future purchase.

  • Cannot be redeemed for cash.

  • Cannot be replaced if lost unless linked to a customer account.

Exchange Policy

Customers may exchange eligible merchandise within 14 days for:

  • A different size

  • A different color (if available)

  • A different style

  • Merchandise of equal or greater value (customer pays any price difference)

Exchanged merchandise must meet the same return requirements as refund items.

Online Orders

Customers requesting a return or exchange for an online order should contact Beyond the Brim Customer Service before shipping the item back.

Customers are responsible for return shipping costs unless:

  • We shipped the wrong item.

  • The item arrived damaged.

  • The product has a verified manufacturing defect.

Hat Cleaning Services

Hat cleaning services are non-refundable once the cleaning process has begun.

If a customer has concerns about the quality of the service, please contact us within 48 hours so we can review the issue and determine an appropriate resolution.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Clearance or Final Sale merchandise

  • Gift cards

  • Customized or embroidered products

  • Worn merchandise

  • Washed merchandise

  • Items damaged by misuse or normal wear and tear

  • Special order products

  • Hat cleaning service after completion

Damaged or Defective Merchandise

If you receive a damaged or defective item, notify us within 48 hours of receiving your order.

Management may request photographs before approving a replacement or refund.

Right to Refuse Returns

Beyond the Brim reserves the right to refuse any return that:

  • Does not meet this policy.

  • Shows signs of wear or use.

  • Appears fraudulent or abusive.

  • Is returned after the 14-day return period.

Questions?

Our team is happy to help.

Beyond the Brim Customer Service - rsensenig223@gmail.com

Thank you for shopping with Beyond the Brim. We appreciate your support and look forward to helping you find your next favorite hat.

This policy is customer-friendly while still protecting your business. It works well for both your Shopify store and any future physical Beyond the Brim location.