Shipping policy

Brim Domain Shipping Policy

Effective Date: September 20, 2026

At Brim Domain, we want your order to arrive safely, accurately, and as quickly as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through shopbrimdomain.com.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or holidays will begin processing on the next business day.

Custom products, including custom hats, patches, embroidery, and other personalized items, may require additional processing time. Estimated processing times will be communicated when applicable.

2. Shipping Methods

Brim Domain may offer several shipping options at checkout, depending on the customer's location and the size and type of order.

Available shipping methods may include:

  • Standard Shipping

  • Expedited Shipping

  • Local Pickup, when available

  • Other shipping options offered at checkout

Shipping rates and estimated delivery times are calculated and displayed during checkout.

3. Estimated Delivery Times

Delivery times begin after your order has been processed and shipped.

Estimated delivery times may vary based on destination, shipping carrier, weather, holidays, and other circumstances outside of Brim Domain's control.

Brim Domain is not responsible for carrier delays after an order has been shipped.

4. Tracking Information

When available, customers will receive a shipping confirmation email containing tracking information once their order has shipped.

Tracking information may take some time to update after the package is accepted by the shipping carrier.

5. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned to Brim Domain because of an incorrect or incomplete address, the customer may be responsible for additional shipping costs to have the order shipped again.

Please contact us as soon as possible if you notice an error in your shipping information.

6. Lost, Stolen, or Damaged Packages

Once an order has been delivered to the address provided by the customer, Brim Domain is not responsible for packages that are lost or stolen after delivery.

If your package is marked as delivered but you cannot locate it, please:

  1. Check around your delivery location.

  2. Ask household members or neighbors.

  3. Contact the shipping carrier.

  4. Contact Brim Domain if you still need assistance.

For packages damaged during transit, please contact Brim Domain as soon as possible and provide photographs of the damaged package and products.

7. International Shipping

International shipping may be available for select products and destinations.

Customers are responsible for any applicable customs duties, import taxes, tariffs, brokerage fees, or other charges imposed by the destination country.

Brim Domain does not control these charges and they are not included in the product price unless specifically stated.

8. Custom Products

Custom hats, apparel, patches, embroidery, and other personalized products may require additional production time.

Because custom products are created specifically for the customer, they may be subject to different return or exchange conditions. Please review our Refund & Return Policy before placing an order for a customized product.

9. Hat Cleaning & Restoration Services

For customers sending hats to Brim Domain for cleaning or restoration, the customer is responsible for properly packaging and shipping the hat to Brim Domain unless otherwise specified.

Brim Domain recommends using a trackable shipping service and appropriate protective packaging.

Brim Domain is not responsible for hats that are damaged or lost while being shipped to us by the customer.

After cleaning or restoration is completed, the hat will be shipped back using the selected shipping method.

10. Local Pickup

When local pickup is offered, customers will be notified when their order is ready.

Customers should bring their order confirmation or other identifying information when picking up an order.

Orders not picked up within a reasonable period may be subject to additional arrangements or cancellation.

11. Shipping Restrictions

Certain products may have shipping restrictions based on size, destination, carrier requirements, or applicable laws.

If we are unable to ship an order to your location, we will contact you regarding available options.

12. Delayed or Undeliverable Orders

While Brim Domain works to ship orders within the stated processing timeframe, delays may occur due to:

  • Severe weather

  • Carrier disruptions

  • Holidays

  • High shipping volumes

  • Incorrect addresses

  • Customs processing

  • Events outside of Brim Domain's control

We will work with customers and shipping carriers to resolve reasonable shipping issues when possible.

13. Contact Us

If you have questions about an order, shipping, tracking, or delivery, please contact:

Brim Domain
Email: brimdomain@gmail.com
Website: shopbrimdomain.com

By placing an order with Brim Domain, you acknowledge and agree to the terms of this Shipping Policy.